1. Contracting Entity & Acceptance of Terms

These Terms & Conditions (the "Terms") govern your purchase and use of products and services from GMR Holdings LLC ("GMR Compounds," "we," "us," or "our"). By creating an account, placing an order, or using our website https://gmrcompound.com or related services (collectively, the "Services"), you agree to be bound by these Terms and any policies referenced here (including our Privacy Policcy and Shipping & Delivery Policy). If you do not agree, do not use the Services.

2. Research Use Only & Regulatory Disclaimers

• Research Use Only. All products (the "Material") are supplied solely for laboratory, research, or analytical purposes by qualified professionals. Material is not for human or animal consumption, clinical use, diagnostic use, or therapeutic use of any kind.
• FDA Status. Statements on our site have not been evaluated by the U.S. Food and Drug Administration. Material is not intended to diagnose, treat, cure, or prevent any disease.
• Not a Pharmacy. GMR Compounds is not a compounding pharmacy or outsourcing facility under Sections 503A/503B of the Federal Food, Drug, and Cosmetic Act.

3. Eligibility, Age, & Account

• Age Requirement. You must be at least 21 years of age to purchase.
• Competency. You represent you are trained and qualified to handle research chemicals safely and lawfully, and you will use appropriate facilities, gear, and protocols.
• Account Security. You are responsible for your account credentials and for all activity occurring under your account.

4. Orders, Acceptance, & Availability

• Offer & Acceptance. Your order is an offer to buy. We may accept, reject, limit, or cancel any order at our sole discretion, including due to availability, suspected fraud, compliance risk, or pricing/description errors.
• No Resale Without Consent. Material is for your internal research only. You may not resell, repackage, relabel, export, or distribute Material to third parties without our prior written approval.
• Backorders. If an item is out of stock, we will notify you; orders may be delayed or canceled at our discretion.

5. Pricing, Taxes, & Promotions

• Prices. Prices are listed in U.S. dollars and may change without notice.
• Taxes & Fees. You are responsible for applicable sales/use taxes and any carrier surcharges or address-correction fees.
• Promotions. Coupon codes and promotions are subject to separate rules and may be modified or discontinued at any time.
• Errors. We reserve the right to correct typographical or system errors (pricing or otherwise), and to cancel/refund erroneous orders.

6. Payment & Fraud Prevention

• Payment Due at Checkout. You authorize us to charge your selected payment method for the full order amount and applicable taxes/fees.
• Chargebacks. Initiating unwarranted chargebacks may result in account closure and collection action. We may share evidence with the processor to contest improper chargebacks.
• Verification. We may request additional information to verify identity, eligibility, and compliance before fulfilling any order.

7. Shipping, Title, & Risk of Loss

• Cutoff. Orders received by 12 PM MT on business days typically ship the same day, however this is not guaranteed. Orders placed on weekends or holidays will ship the next business day.
• Title & Risk. Title and risk of loss pass to you once the shipment is handed to the carrier. Without the Delivery Guarantee, you assume all risk for lost, stolen, misdelivered, or damaged packages. GMR Compounds is not liable under any circumstances for carrier-related delivery issues once the package is in the carrier's possession.
• Inspection. Inspect all shipments immediately upon delivery. Any visible damage or shortages must be reported within 48 hours along with photos and your order number. If the Delivery Guarantee was purchased, please submit a claim at support@gmrcompounds.com for the fastest resolution.
• Shipping Availability. We offer worldwide shipping. It is the customer’s responsibility to ensure that the purchase, importation, and receipt of our products is permitted under the laws and regulations of their destination country.
• International Orders & Customs. International shipments may be subject to customs inspections, delays, or seizure by local authorities. We are not responsible for packages that are delayed, held, or confiscated by customs. No refunds or replacements will be issued in these circumstances.
• Risk of Loss. All orders are shipped at the customer’s risk. Title and risk of loss pass to the customer upon dispatch.
• Delivery Times. Delivery estimates are provided for convenience only. We are not responsible for delays caused by carriers, weather events, operational issues, customs, or any unforeseen circumstances.

8. Returns, Replacements, & Credits

• All Sales Final. Due to the nature of our products, all sales are final.
• Damaged or Incorrect Items
• If you receive a damaged, defective, or incorrect item, you must notify us within 48 hours of confirmed delivery. Claims must include your order number and clear photographic evidence of the issue, including packaging where applicable.

All claims are subject to review and approval at our sole discretion. Approved resolutions may include a replacement or store credit, issued less any non-refundable payment processing fees.

• Carrier & Delivery Issues
• Once an order has been transferred to the carrier, we are not responsible for delays, loss, or theft occurring in transit.
• International Orders
• International shipments may be subject to customs processing and clearance procedures outside of our control. We are unable to offer refunds, replacements, or credits for orders affected by these processes.

9. Product Information, COAs, & Handling

• Specifications. Product descriptions and imagery are for general reference and may vary based on lot or supplier improvements.
• COAs/MSDS. Certificates of Analysis and safety documents are provided when available and are supplied "as is." You remain responsible for suitability and safe handling.
• Storage & Stability. You are responsible for proper storage, stability testing (if required), and compliance with local facility requirements.